Last updated: August 2026

These Terms and Conditions apply when you visit the Second Home Eltham website, make a booking, place an order or purchase food, beverages or other products from us.

By using our website or services, you agree to these Terms and Conditions.


About Us

Second Home Eltham is located at:
21 Brougham Street
Eltham VIC 3095
Phone: (03) 9439 5362
Email: info@secondhomeeltham.com.au


Website Information

We aim to keep the information on our website accurate and current. However, menus, prices, opening hours, availability, events and other information may change without notice.

Images are provided for general illustration. The appearance, presentation and ingredients of menu items may vary according to availability and seasonal changes.


Bookings

Bookings are subject to availability and are not confirmed until you receive confirmation from us or our booking provider.

Some bookings may be subject to:

• a deposit or pre-authorisation;

• a cancellation or no-show fee;

• a minimum spend;

• a set dining period; or

• special conditions for functions, events or larger groups.

Any applicable conditions will be disclosed when the booking is made.

Please notify us as early as possible if you need to change or cancel a booking. We may release a table if your party has not arrived within a reasonable period after the booking time and has not contacted us.

We may change or cancel a booking where reasonably necessary because of
circumstances outside our control. Where a prepaid booking cannot be fulfilled by us, we will provide an appropriate remedy in accordance with Australian Consumer Law.


Menus, Prices and Availability

All prices are shown in Australian dollars and include GST where applicable.
Menu items, ingredients and prices may change without notice. An item shown online may be unavailable because of seasonal supply, demand or other operational circumstances.

Public holiday surcharges, card surcharges, delivery charges, minimum order amounts or other fees may apply where clearly disclosed before payment.


Dietary Requirements and Allergens

Please tell our staff about any allergies, intolerances or dietary requirements before ordering.

We take reasonable care when preparing food and will assist wherever practicable. However, our kitchen handles a range of ingredients and we cannot guarantee that any item is entirely free from allergens or traces of allergens.

Customers with serious allergies should speak directly with a staff member before ordering rather than relying solely on menu descriptions or symbols.

Menu descriptions may change as ingredients and suppliers change.


Online Orders and Payment

Orders are subject to acceptance, payment and availability. We may decline or cancel an order where:

• an item is unavailable;

• the price or description contains an obvious error;

• payment cannot be processed;

• the delivery address is outside our service area;

• we reasonably suspect fraudulent or unauthorised activity; or

• fulfilling the order would be unlawful or unsafe.

Where we cancel an order after payment has been taken, we will provide a refund for the cancelled amount.

Payments may be processed by an external payment provider. We do not generally receive or retain complete payment card details.


Pickup Orders

Pickup times are estimates and may change during busy periods.
Customers should collect orders within a reasonable time after the nominated pickup time. We cannot guarantee the quality, temperature or condition of food that is collected substantially later than scheduled.

You may be asked to provide your name, order number or other identifying information when collecting an order.


Delivery Orders

At Second Home we do not offer a home delivery service.


Alcohol

Alcohol will only be sold or supplied in accordance with applicable liquor licensing laws.

We may ask for acceptable proof of age and may refuse the sale or service of alcohol where identification cannot be provided or where required under responsible service of alcohol obligations.
Alcohol will not be supplied to minors or to a person who is intoxicated.


Behaviour at Our Venue

We may refuse entry or service, or ask a person to leave, where reasonably necessary for the safety, comfort or wellbeing of customers and staff.
This includes threatening, abusive, discriminatory, intoxicated, unlawful or unsafe behaviour.

Assistance animals are welcome in accordance with applicable law.


Personal Property

Customers remain responsible for their personal belongings while visiting our venue. Please notify our staff promptly if an item is lost or damaged.

Nothing in these Terms excludes any responsibility that cannot legally be excluded.


Intellectual Property

The content of this website, including text, branding, graphics, photography and design, is owned by or licensed to Second Home Eltham unless otherwise stated.
Content may not be copied, republished, modified or used commercially without prior written permission, except where permitted by law.


Third-Party Services and Links

Our website may connect with external booking, ordering, payment, mapping, social media or delivery services.

Those services operate under their own terms and privacy policies. We are not responsible for the content or operation of third-party websites, although this does not affect any legal responsibility we may have for products or services purchased from us.


Consumer Rights

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.


Changes to These Terms

We may update these Terms and Conditions periodically. The current version will be published on our website with the date of the latest update.


Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any dispute will be subject to the jurisdiction of the courts and tribunals of Victoria and any applicable Commonwealth jurisdiction.


Contact

Questions about these Terms and Conditions can be directed to:
Second Home Eltham
21 Brougham Street
Eltham VIC 3095
Phone: (03) 9439 5362
Email: info@secondhomeeltham.com.au