Last updated: August 2026

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Second Home Eltham is committed to providing an inclusive and welcoming experience for all customers.

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Venue Accessibility

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Our venue at 21 Brougham Street, Eltham is fully accessible.

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We welcome customers with disability, assistance animals, support people, families and carers. Our team will provide reasonable assistance wherever practicable.

 

Customers are encouraged to contact us before visiting if they would like to discuss a particular access requirement, seating arrangement, dietary need or other accommodation.

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Assistance Animals

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Accredited assistance animals are welcome in all customer areas in accordance with applicable law.

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Water can be provided on request.

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Communication and Service Assistance

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Our staff can assist with:

• information about venue access;

• suitable seating arrangements;

• reading or explaining menu information;

• dietary and allergen enquiries;

• support when placing an order; and

• other reasonable requests that may make visiting or ordering easier.

 

Please speak with a team member or contact us before your visit if assistance is required.

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Alternative Formats and Assistance

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Please contact us if you experience difficulty using the website, accessing information or completing a booking or order.

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We can provide information or assistance by telephone, email or in person where practicable.

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Feedback

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Accessibility is an ongoing responsibility. We welcome feedback about barriers encountered at our venue or through our website.

When contacting us, please describe:

• the page, service or part of the venue involved;

• the problem experienced;

• the device, browser or assistive technology used, where relevant; and

• the best way for us to respond.

 

We will consider the issue and aim to provide a practical response within a reasonable period.

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Contact

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Second Home Eltham
21 Brougham Street
Eltham VIC 3095
Phone: (03) 9439 5362
Email: info@secondhomeeltham.com.au