Last updated: August 2026

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Second Home Eltham respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

 

This Privacy Policy explains the types of personal information we may collect, why we collect it and how it may be used, stored and disclosed.

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Information We May Collect

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Depending on how you interact with us, we may collect:

• your name;

• telephone number and email address;

• booking details;

• order, pickup or delivery information;

• delivery address;

• transaction and payment confirmation information;

• dietary, allergy or accessibility information that you choose to provide;

• details included in enquiries, feedback or complaints;

• marketing preferences;

• information about your interactions with our website; and

• technical information such as your browser type, device, IP address and website activity.

 

Payment card information is generally processed securely by an external payment provider. We do not usually receive or retain complete card details.

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How We Collect Information

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We may collect personal information when you:

• submit a contact or enquiry form;

• make, change or cancel a booking;

• place an online, telephone or in-person order;

• request delivery or pickup;

• subscribe to news or promotional communications;

• enter a promotion or respond to a survey;

• contact us by telephone, email, social media or in person;

• provide feedback or make a complaint; or

• use our website or an associated booking or ordering service.

 

Information may also be provided to us by booking platforms, ordering services, delivery providers, payment processors or other service providers involved in completing your request.

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Why We Collect and Use Information

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We may use personal information to:

• manage reservations and seating;

• prepare, process and deliver orders;

• contact you about a booking, order or enquiry;

• accommodate dietary or accessibility requests;

• process payments and refunds;

• provide customer service;

• respond to feedback or complaints;

• improve our menu, venue, website and customer experience;

• maintain security and prevent fraudulent activity;

• send marketing communications where you have consented or where otherwise permitted by law; and

• meet our legal, regulatory and record-keeping obligations.

 

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

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Dietary and Accessibility Information

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Information about allergies, health-related dietary requirements or accessibility needs may be sensitive information.

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We only ask for this information where it is reasonably required to provide the requested service. Please provide only the information our staff need to safely and appropriately assist you.

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Marketing Communications

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We may send news, offers or updates where you have asked to receive them or where otherwise permitted by law.

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You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

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Operational communications relating to an existing booking, order or transaction are not marketing messages and may still be sent when needed.

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Cookies and Website Analytics

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Our website and associated service providers may use cookies and similar technologies to:

• operate website features;

• remember preferences;

• understand how visitors use the website;

• measure website performance;

• maintain website security; and

• support relevant advertising or communications.

 

You can adjust your browser settings to restrict or delete cookies. Some website functions may not operate correctly if cookies are disabled.

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Disclosure to Service Providers

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We may disclose relevant personal information to organisations that assist us with:

• website hosting and maintenance;

• reservations;

• online ordering;

• payment processing;

• delivery;

• email and customer communications;

• analytics;

• IT support;

• accounting, insurance or professional advice; and

• legal or regulatory compliance.

 

We provide these organisations only with the information reasonably required for them to perform their services.

 

We may also disclose information where required or authorised by law, or where reasonably necessary to protect the safety, rights or property of our customers, staff or business.

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Overseas Processing

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Some external technology and service providers may process or store information outside Australia.

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Where applicable, we take reasonable steps to work with reputable providers and to ensure personal information is handled appropriately. Privacy and data protection requirements in another country may differ from those applying in Australia.

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Storage and Security

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We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

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No internet transmission or electronic storage method is completely secure. We therefore cannot guarantee absolute security.

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law. Information that is no longer required may be deleted, destroyed or de-identified.

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Accessing or Correcting Your Information

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You may ask to access personal information we hold about you or request that inaccurate or outdated information be corrected.

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We may need to verify your identity before responding. In limited circumstances, access may be refused where permitted by law. If that occurs, we will explain the reason where legally required.

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Privacy Enquiries and Complaints

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Please contact us if you have a question or concern about how your personal information has been handled.

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We will review your concern and aim to respond within a reasonable period.

Where applicable, an unresolved privacy complaint may also be made to the Office of the Australian Information Commissioner.

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Third-Party Websites

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Our website may contain links to external websites and services. Those organisations are responsible for their own privacy practices, and we recommend reviewing their privacy policies before providing information.

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Changes to This Policy

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We may update this Privacy Policy to reflect changes to our services, systems or legal obligations. The current version will be published on our website with the date of the latest update.

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Contact

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Second Home Eltham
21 Brougham Street
Eltham VIC 3095
Phone: (03) 9439 5362
Email: info@secondhomeeltham.com.au